Terms of Service

1. About These Terms

YSA Electrical Pty Ltd (ABN 98 703 413 094), trading from Melbourne VIC, provides residential and commercial electrical services including installations, repairs, switchboard upgrades, lighting, safety inspections and compliance work. References to "we", "us" and "our" mean YSA Electrical Pty Ltd. References to "you" mean the customer named on the quotation, job card or invoice.

These Terms apply together with any written quotation we issue. If there is a conflict between a quotation and these Terms, the quotation prevails to the extent of the conflict for that particular job.

2. Quotations and Estimates

• Quotations are valid for 30 days from the date of issue unless otherwise stated in writing.
• Quotations are based on the information you provide and a reasonable inspection of the site where practicable. Hidden or latent conditions (such as wiring faults concealed behind walls, asbestos, water damage or non-compliant prior work) may require variation.
• Any variation to the agreed scope will be discussed with you and confirmed in writing (including by email or text message) before the additional work is carried out, except where immediate action is required for safety, in which case we will act to make the situation safe and advise you as soon as practicable.
• Verbal estimates given before inspection are indicative only and are not binding.

3. Pricing, Invoicing and Payment

• All prices are quoted in Australian dollars and, unless stated otherwise, are exclusive of GST, which will be added where applicable.
• Unless otherwise agreed in writing, payment is due within 7 days of the date of invoice.
• We may require a deposit for materials, switchgear or long-lead items before commencing work. Any deposit requirement will be clearly stated on the quotation.
• Overdue amounts may attract interest and reasonable recovery costs, but we will always give you written notice and a reasonable opportunity to pay before taking any recovery action.
• Goods supplied remain our property until paid for in full, to the extent permitted by law.

4. Access to Your Premises

• You agree to provide safe, reasonable access to the premises at the agreed times, including clear working space around switchboards, roof spaces, subfloors and ceiling cavities where the work requires it.
• You must tell us before work begins about any known hazards on site, including asbestos, structural defects, pests, unsealed roofs or live parts.
• You are responsible for securing pets and for moving fragile or valuable items near the work area.
• If we cannot obtain safe access, we may reschedule the work. Reasonable additional travel or attendance costs may apply, and we will advise you before incurring them.

5. Safety, Compliance and Licensing

• All work is carried out in accordance with the Electricity Safety Act 1998 (Vic), the Wiring Rules (AS/NZS 3000) and applicable Victorian and Australian standards and regulations.
• We hold the electrical licences required to perform the work we quote. Licence details are available on request by email.
• Where the work is notifiable or certificate-worthy, we will issue the relevant compliance documentation (such as a Certificate of Electrical Safety) as required by Energy Safe Victoria, either at completion or as soon as it is issued to us.
• We may disconnect or isolate supply where necessary to work safely. We will restore supply as soon as reasonably practicable.
• Please do not attempt DIY electrical work. If you have performed unlicensed work, tell us before we attend, as it may affect the safety of the installation and the scope of work required.

6. Consumer Guarantees (Australian Consumer Law)

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, implied by law, including under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), which cannot be excluded, restricted or modified.

Our services and the goods we supply come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service or goods, you are entitled to cancel your contract with us; for a refund or replacement of goods, or compensation for the reduction in value of the goods. You are also entitled to have the goods repaired or replaced, or the service brought to atttention, if the goods or service do not do what is commonly expected, or a failure is not major. For minor failures with the service, we may provide you with a reasonable remedy of our choosing.

If you believe a consumer guarantee has not been met, please contact us at ceo@ysaelectricalau.space with your invoice number and a description of the issue, and we will respond promptly.

7. Workmanship Warranty

In addition to your rights under the Australian Consumer Law, we warrant our workmanship against defects for 12 months from the date of completion. This warranty covers defects arising from our work and does not cover fair wear and tear, misuse, damage by others, alterations by another person, or faults in customer-supplied materials. To make a warranty claim, email ceo@ysaelectricalau.space with your invoice and details of the fault.

8. Limitation of Liability

To the fullest extent permitted by law, and except for liability under consumer guarantees that cannot lawfully be limited:

• we are not liable for indirect or consequential loss, including loss of profits, loss of data stored on connected devices, or loss arising from interruption of power supply;
• our total liability arising out of or in connection with any job is limited, at our option, to re-supplying the services or goods, or paying the cost of re-supplying them;
• we are not liable for defects, damage or non-compliance in pre-existing installations or materials not supplied by us, although we will always alert you to anything unsafe we observe.

This clause does not limit any right you have under the Australian Consumer Law.

9. Cancellation, Rescheduling and Delays

• You may cancel or reschedule a booked job by giving at least 24 hours' notice by email. Cancellations made with less notice may attract a reasonable call-out fee to cover time and travel already committed.
• If we cancel or reschedule other than for reasons beyond our control, we will offer you a new appointment at the earliest mutually convenient time or refund any deposit paid.
• We are not liable for delays caused by events beyond our reasonable control, including extreme weather, supply chain disruptions for switchgear, power outages, or site access issues. We will keep you informed and agree a revised schedule in good faith.

10. Customer-Supplied Materials

If you supply fittings, light fixtures, appliances or other materials, we will install them where they are safe, compliant and fit for purpose. We cannot warrant customer-supplied goods, and we may decline to install items that are not compliant with Australian standards or that create a safety risk, explaining our reasons in writing.

11. Intellectual Property and Quotation Documents

All quotations, designs, drawings, schedules and documentation we prepare remain our intellectual property. You may use them for the purposes of the agreed job. You must not reproduce or share our pricing with third parties for the purpose of obtaining competing quotes on our documentation.

12. Privacy

We handle personal information in accordance with our Privacy Policy. We collect only the information needed to quote, deliver and invoice our services, and to meet record-keeping obligations under Victorian electrical safety law.

13. Disputes

If a dispute arises, please contact us first at ceo@ysaelectricalau.space. We are committed to resolving concerns fairly and promptly. Either party may also seek assistance from Consumer Affairs Victoria or, for certain building-related work, Domestic Building Dispute Resolution Victoria.

14. General

• These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria.
• If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• We may update these Terms from time to time. The version in force is the version published on this website at the time you accept a quotation.

15. Contact About These Terms

Questions about these Terms can be directed to:

YSA Electrical Pty Ltd
ABN 98 703 413 094
Melbourne VIC, Australia
Email: ceo@ysaelectricalau.space
Website: https://ysaelectricalau.space

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